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Refund Policy – wearandvibes.com

Last Updated: December 4, 2025

At wearandvibes.com, your satisfaction is our highest priority. This Refund Policy explains how refunds are handled, when cancellations are possible, and the circumstances where exceptions may apply.

receipt_longRefund Eligibility & Processing

We strive to make the refund process straightforward and timely:

  • Inspection Process: All returned items are inspected to ensure they meet our eligibility requirements as outlined in our Returns Policy.
  • Refund Timeline: Approved refunds are typically issued within 10 business days after inspection.
  • Payment Method: Refunds are credited back to the original payment method (PayPal) used at checkout.
  • Shipping Costs: Original shipping and handling fees are non-refundable, unless we shipped the wrong item or the product arrived defective.

cancel_schedule_sendOrder Cancellations

We understand that plans may change, so we allow flexible cancellations within limits:

Free Cancellation Window: Orders can be canceled within 12 hours of purchase by contacting us via email. A full refund will be issued without penalty if requested within this window.

After 12 Hours: Once an order has entered processing or has been shipped, cancellation is no longer guaranteed. In such cases, you may need to follow our Returns Policy upon receipt of the goods.

warning_amberRefund Exceptions & Special Cases

To protect fairness and product integrity, certain restrictions apply:

  • Non-Approved Returns: If an item does not meet our Returns Policy requirements (e.g., used, damaged, or not in resale condition), the refund may be denied.
  • Hygiene-Sensitive Items: For health and safety reasons, items such as personalized apparel or sealed goods that have been opened are final sale.
  • Unauthorized Returns: Items sent back without a valid Return Merchandise Authorization (RMA) from our team may be rejected.

error_outlineDamaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or incorrect, please contact us immediately. We will:

  • Verify the issue via photos or a brief description.
  • Provide a return instructions or a solution if the claim is approved.
  • Offer you the choice of a replacement item or a full refund.

support_agentContact Us

If you have questions about your refund, cancellation, or an existing order, our support team is here to assist you:

Email: [email protected]

Address: Nhom 4, To Dan Pho 8, Bac Ly, Dong Hoi, Quang Binh 510000, Vietnam

Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)